MetroConnects Remote Support Center
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Remote Access

Let's get you connected

A MetroConnects technologist will remote in and fix your issue — usually under 30 minutes.

Quick microphone check

We'll use your mic for voice support. Click the button and say a few words.

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Allow remote access

Download and run RustDesk, then enter your Device ID below.

Download MetroSupport for your computer:
1

Download and run RustDesk. On Windows, click Run when it appears at the bottom of your browser. Look at the left side of RustDesk — you'll see your ID and a one-time password. Ignore the "Control Remote Desktop" box on the right.

2

Enter your ID and one-time password from the left side of RustDesk:

You're connected!

Your technologist has access to your screen and is working on it now.

You'll see your screen activity. You can take back control anytime by closing RustDesk.